ORA Orthopedics
  • Appointment Scheduling
  • Bettendorf, IA, USA
  • Full Time

We currently have a full time position in our Bettendorf clinic for an Appointment Scheduler.  The responsibilites of this position are as follows:

  • Receives all incoming calls related to appointment scheduling in a friendly and efficient manner
  • Communicates with patients to schedule, cancel or reschedule patient appointments with ORA physicians
  • Transfers patient calls to the correct person or department as needed
  • Verifies patient demographic information over the phone and updates information as needed
  • Reviews and analyzes physician's schedules on a daily basis to ensure optimal patient care
  • Manages and coordinates all patient referrals through communication with other medical offices and hospitals
  • Ensures patients are contacted for appointment reminders through ORA's automated system by entering accurate appointment data

 Job Qualifications:

  • Knowledge of customer service principals and techniques
  • Knowledge of medical terminology
  • Knowledge of personal computer applications and Electronic Medical Record
  • Excellent interpersonal, oral and written communication skills.  Must be able to effectively communicate and interact with patients, families, and staff from diverse backgrounds.

 Education:

  • High School Diploma or equivalent

Experience:

  • One year of appointment scheduling experience in a medical office is preferred

 




This position has been closed and is no longer available.
ORA Orthopedics

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