ORA Orthopedics
  • Business Office
  • Davenport, IA, USA
  • Full Time

Title: Patient Accounts Specialist

Employment Type: Full Time

Work Hours: Monday through Friday, 8:00AM - 5:00PM

City: Davenport

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day. 


Position Responsibilities:

  • Answering patient questions regarding statements and account balances over the phone and in office
  • Working the self-pay, lien, liability and bankruptcy queues
  • Documenting all bankruptcies and identifying them in the computer system
  • Printing and sending claims to attorneys and other agencies as needed
  • Running and working monthly reports related to prepays and co-pays
  • Assisting patients with payment plans and the Compassionate Needs Discount
  • Providing handouts to patients who are in need of financial assistance
  • Following up on liability determination and non-sufficient fund checks
  • Investigating returned mail, identifying correct patient addresses and updating in the computer system
  • Sending letters to patients, attorneys and insurance companies regarding patient accounts
  • Maintaining patient confidentiality and complying with all HIPAA rules and regulations



  • High School Diploma or equivalent
  • One year of previous experience in collections, billing and insurance is required


ORA Orthopedics is the Quad Cities largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, bracing, physical therapy, pharmacy and outpatient surgery. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care.  Apply to join our team today!

ORA Orthopedics
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